Vendors
FAQ

FAQ:

What is The Vegshop is all about?

Ans: The Vegshop is a venture to spread an awareness on Vegetarianism and Veganism. Being Vegetarian is much more beyond food and we are trying to spread this awareness across India. DO visit our About Us Page to get better understanding

What Products are available in The Vegshop?

Ans: Under The Vegshop we have given priority to FMCG / Grocery Products, Lifestyle, Personal Care, Beauty Care, Health care Products rather then Food products. As we believe and during our public survey we noticed that people are aware of food products but not aware of other then food products or not able to source it effortless.

Does both Vegetarian and Vegan products are available under the Vegshop?

Ans: Since 2013-14 we have Vegetarian & Vegan category products but it was not categorised and it was little difficult to find from entire store so now we have categorised it under Vegetarian & Vegan category for Hazel free and pleasant shopping experience. 

How can we identify whether the product is Vegetarian or Vegan?

Ans: We have made it easy and simple for our customer by putting products under main category Vegetarian & Vegan. Apart from this we have mentioned ingredients in specification of all products so customer can be rest assure and check the product complete detail before buying product from store.

What if we find any product is not Vegetarian/Non-Vegan and still available in The Vegshop?

Ans: We have our check-list and our research team go through various stage and cross check with each Brands before we finalize any deal with them and bring them on floor. We simply don't rely on Green Symbol on product and check in detail for ingredients of all products and put all our efforts to find the product is Vegetarian / Vegan or not. Still if any customer fill something wrong about any product then do update us and we will inspect and if the product is not suitable to Vegetarian/Vegan then that product will be removed from store for all future sells. 

How we can buy a product from online store?

Ans: It is very simple and user friendly with least steps to place an order with us. Simply logon with your register user ID & Password to our website www.thevegshop.in or register yourself with simple basic information asked on registration page and select the products you wish to add in your cart. Proceed with checkout process, enter your billing and shipping details and make payment through your card/wallet and once the payment done you will be redirected to our website with message and reference order ID. You will be notified through mail too with details of your order. 

How do i know my order is confirmed?

Ans: After successfully checked out and making payment, every customer get confirmation through mail and progress or the order also updated through mails regularly. Here we recommend customers to place an order through registered email id to get notification and timely updates on progress of their order

How long it take to deliver my order after it successfully placed?

Ans: All paid orders and successfully placed orders get processed in 24 hours and gets ready to dispatch in 2 to 3 working days. We delivers most of the orders in 3 to 5 working days in major cities and 7 to 10 days in remote areas through our courier partner. Customer gets courier detail with tracking number to trace the order and to know the estimated delivery time.

Is it safe to make payment through card in advance to place an order?

Ans: Yes, We accept payment in advance through cards/wallets only and it is very safe with us as online payments are checked through our authorised Banking Partner & Payment Gateway system and in case if we find that any transactions are not able to rule fraud out in rare cases then the transaction is kept on hold until it get verified by our payment gateway partner by asking shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised. 

What is the return & Cancellation policy of The Vegshop?

Ans: Please refer our Return & Cancellation policy to know in detail.

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